Consumers
Your friendly tech specialist, whenever you need it.
HITS pairs older adults and caregivers with patient experts who make technology simple, secure, and a little more fun. From the first setup to everyday confidence, we stay by your side.
“My specialist never rushes me. She answers the same “silly” question ten times with the same smile. Now I stream concerts with my sisters every Sunday.”
Lynette, HITS Member
Personalized help that grows with you
Every plan includes a dedicated concierge team plus learning resources crafted for older adults. We meet you at your comfort level and celebrate progress together.
Live Concierge Sessions
Video or phone sessions with vetted HITS specialists who walk through tasks at your pace—no jargon, no judgment.
- Device setup & personalization
- Video chat, email, social media coaching
- Fraud & scam protection
On-Demand Library
Step-by-step guides, videos, and checklists available 24/7. Organized by task so members can revisit lessons any time.
- Plain-language instructions
- Large-type PDF downloads
- New content every week
Community Workshops
Small-group classes covering trending topics like telehealth visits, smart home devices, photo archiving, and more.
- Hosted virtually & on-site
- Q&A with senior-friendly IT pros
- Recordings to watch later
Moments we support every day
Staying safe from phishing and fake pop-ups
Streaming family events and joining video calls
Organizing photos, passwords, and important files
Setting up wearables, tablets, and TVs
Mastering grocery, pharmacy, and telehealth apps
Membership built around the way you learn
Starter
$39
per month
Ideal for staying connected and solving occasional tech hiccups.
- 1 live concierge session / month
- Unlimited access to guide library
- Security alerts & scam watch
Essentials
$69
per month
Best for active users who want consistent coaching and rapid help.
- 3 live concierge sessions / month
- Priority same-day scheduling
- Quarterly digital wellness review