Pricing & Plans
Simple, Transparent Pricing
Choose pay-as-you-go visits or a membership plan that fits your needs. All pricing is upfront and transparent.
Simple, Transparent Visit Pricing
We keep our pricing simple and honest.
- $95 for the first hour of one-on-one help
- $45 for each additional 30 minutes
- 1-hour minimum for in-home visits
- 30-minute minimum for remote support
After the first hour, the rate drops to $45 per 30 minutes (a $5 savings compared to the first hour). You always see the estimated cost of your visit, including any travel fee, before you confirm your appointment. You'll receive a clear receipt after every session.
Memberships for Ongoing Peace of Mind
Our memberships are designed for real life: quick questions, regular check-ins, and families who never want their loved ones to feel "stuck" with technology.
Connect Plan
$25
/ month
For seniors and disabled adults who want a trusted tech helper on standby.
- Member rate: $85/hour
- Priority scheduling on busy days
- Access to the HITS resource library (large-print guides and checklists)
- Email alerts with simple safety tips and scam warnings
Comfort Plan
$59
/ month
For seniors and disabled adults who expect regular help with their devices.
- One 30-minute remote check-in included each month
- Member rate: $80/hour for additional in-home or remote visits
- Priority same-week scheduling
- Optional caregiver notifications for appointments and visit summaries
Family Care+ Plan
$99
/ month
For families supporting one or more older adults or disabled adults.
- One 60-minute visit included each month (in-home or remote, where available)
- Member rate: $75/hour for additional visits
- Covers up to 3 people in the same household or immediate family
- Family view of upcoming appointments and visit summaries
- Optional follow-up check-in after major tech changes (new phone, router, etc.)
Memberships can be adjusted or canceled. Any already scheduled appointments are honored according to the plan that was active when they were booked.
Travel Area & Mileage
HITS is based in Hope Mills, NC 28348.
- Up to 20 driving miles from our Hope Mills headquarters are included in the visit price.
- If a client lives farther than 20 miles away, a $1.00 per mile travel fee is added for each mile beyond 20, based on round-trip driving distance.
- The estimated travel fee is calculated and shown before the appointment is confirmed.
Example:
If a client lives 32 miles away from Hope Mills, the first 20 miles are included. The extra 12 miles are charged as travel: 12 miles × $1.00 = $12 travel fee, added to the visit total.