Frequently Asked Questions

Find answers to common questions about HITS services, pricing, and how we work.

Emergency Disclaimer

HITS – Hire I.T. Specialist is not a 911 or emergency service and does not provide medical, mental health, or crisis response. If you or someone near you is in immediate danger, experiencing a medical emergency, or facing active fraud, call 911, your local authorities, or your bank right away.

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Frequently Asked Questions

Emergency Disclaimer

What is HITS – Hire I.T. Specialist?

Who is HITS for?

What kinds of problems can you help with?

Do I have to be "good with technology" to use HITS?

Do you offer remote help, in-home help, or both?

What is the 'Member Support (Remote Help)' link?

How does pricing work?

What is the travel fee?

Do I have to buy a membership?

How are specialists screened?

Will a specialist need my passwords?

What devices do you support?

Can family members or caregivers be involved?

How do I reschedule or cancel an appointment?

Is HITS an emergency service?

Do you sell computers, phones, or other products?

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