Privacy Policy
Last updated: November 23, 2025
1. Introduction
HITS – Hire I.T. Specialist ("HITS," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboards, and related services (collectively, the "Services").
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
2. Scope and Applicability
This Privacy Policy applies to:
- Visitors to our website
- Members (seniors, families, and other customers)
- Specialists and partners who use our platform
This Policy does not apply to third-party sites or services that are not controlled by HITS, even if you access them through our platform.
3. Information We Collect
A. Personal Information You Provide
We collect information you provide directly, including:
- Name, email address, and phone number
- Billing and payment information (processed securely through Stripe or other payment processors)
- Service address and general location (for in-person appointments)
- Account login credentials and profile details
- Appointment requests, support tickets, and messages sent through our site or chat assistant
- Feedback, reviews, and survey responses
If you are a Specialist, we may also collect:
- Professional and background details
- Skills, certifications, and areas of expertise
- Availability, rates (if applicable), and service preferences
B. Usage and Device Information
We automatically collect certain information when you use the Services, such as:
- Device type, operating system, and browser type
- IP address and approximate location
- Dates, times, and pages viewed
- Clicks, navigation paths, and time spent on different parts of the site
- Appointment history and interaction logs with our AI chatbox
C. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Analyze site traffic and usage patterns
- Improve security and performance
You can control cookies through your browser settings, but disabling them may impact some features of the Services.
4. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Services
- Create and manage your account
- Process appointments, memberships, and payments
- Facilitate communication between members and specialists
- Power AI-driven features (such as recommendation and matching tools)
- Respond to questions, requests, and support needs
- Monitor, detect, and prevent fraud, abuse, or security incidents
- Analyze usage to improve and develop new features
- Send transactional emails (receipts, confirmations, service updates)
- Send optional marketing or educational messages, where permitted
We may also use aggregated or de-identified information that cannot reasonably be used to identify you, for analytics, research, and business planning.
5. Information Sharing
We do not sell your personal information. We share your information only in the following circumstances:
A. With Service Providers
We share information with trusted third-party service providers who help us operate our platform, such as:
- Payment processors (e.g., Stripe)
- Hosting and cloud providers
- Customer support and email providers
- Analytics and security tools
These providers are permitted to use your information only to perform services on our behalf and are expected to protect it.
B. With Specialists
When you book an appointment or interact with a specialist, we share only the information needed to provide the service, such as:
- Your name
- Contact details
- Service address (for in-person visits)
- Details about the service requested
C. Legal Requirements and Safety
We may disclose information if we believe in good faith that doing so is:
- Required by law, regulation, subpoena, or court order
- Necessary to protect the rights, property, or safety of HITS, our users, or others
- Necessary to detect, prevent, or address fraud, security, or technical issues
D. Business Transfers
If HITS is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure the receiving party honors this Privacy Policy or a successor policy that is materially similar.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:
- Encrypted transmission of data over HTTPS
- Secure payment processing through PCI-compliant providers
- Access controls limiting who can view sensitive information
- Monitoring for unauthorized access or suspicious activity
However, no system can be guaranteed 100% secure. You are responsible for keeping your account password confidential and notifying us immediately if you suspect unauthorized access to your account.
7. Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide the Services
- Comply with legal, tax, or accounting obligations
- Resolve disputes and enforce our agreements
When information is no longer needed, we will delete it or de-identify it in accordance with applicable law.
8. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information. Subject to applicable law, you may:
- Access and review the personal information we hold about you
- Update or correct your information through your account or by contacting us
- Request deletion of your account and associated personal information, subject to legal or operational limits
- Opt out of receiving marketing emails by using the "unsubscribe" link in those emails
To exercise any of these rights, contact us at support@hitsapp.com. We may take steps to verify your identity before fulfilling your request.
For residents of North Carolina and other U.S. states, we will handle your information and any data-breach notifications in accordance with applicable state and federal laws.
9. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before submitting any personal information.
10. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page, and
- Take additional steps as required by law (for example, providing notice through the site or by email).
Your continued use of the Services after any update means you accept the revised Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:
HITS – Hire I.T. Specialist
Email: support@hitsapp.com
Phone: (646) 758-6606
Mailing Address: (add your NC business mailing address here once finalized)