Case Study: Telehealth Activation
How a regional health plan drove 60% portal adoption in 90 days.
Enterprise Services
Concierge technology care for every resident, customer, and member.
HITS helps senior living communities, healthcare organizations, financial institutions, and libraries deliver human-centered digital support. We protect brand trust by empowering older adults to thrive online.
Trusted by national partners
SeniorLiving
CareBridge
HealthFirst
BankSecure
CityLibraries
Enterprise programs designed around outcomes
Resident & Member Concierge
Offer live, white-labeled HITS support under your brand. Our specialists act as an extension of your team, delivering secure remote assistance and proactive outreach.
Digital Adoption Programs
Launch multi-week learning pathways tailored to caregivers, policy holders, or community members. We supply curriculum, registration, and reporting.
Risk & Compliance Safeguards
Reduce digital fraud exposure with continuous scam monitoring, alert campaigns, and incident escalation handled by senior-friendly experts.
Metrics that matter
+72
Average NPS
91% same-day
Member issue resolution
3.4× increase
Adoption uplift
28 hrs/wk
Care team hours saved
How we partner with your organization
1
Discover
We audit current touchpoints and conduct listening sessions with residents, caregivers, and staff to map the digital journey.
2
Design
Co-create a concierge program with success metrics, tiered response playbooks, and accessibility-first content.
3
Deploy
Launch in as little as four weeks with specialist training, branded portals, and communication kits.
4
Delight
Track engagement dashboards, monthly insights, and continuous improvements powered by member feedback.
Enterprise resource center
Guide: Designing Digital Confidence
A blueprint for building tech support programs for older adults.
Webinar: Fraud Prevention Playbook
Collaborative strategies to protect vulnerable members online.