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HITS

Safety & Security Policy

Last Updated: November 23, 2025

1. Emergency Disclaimer

HITS is not an emergency, crisis, or first-responder service.

For emergencies — including threats to personal safety, medical emergencies, active fraud, cybercrime in progress, fires, or hazardous situations — call 911 immediately or contact:

  • Local law enforcement
  • Your bank or credit card company (for active fraud)
  • Your emergency contacts
  • Appropriate medical or crisis services

HITS Specialists are not trained or authorized to respond to emergencies.

2. In-Person Appointment Safety

To protect both Members and Specialists, we implement the following safeguards:

A. Address Verification

Members must provide an accurate service address.

Appointments may be denied or cancelled if:

  • An address is incomplete or misleading
  • A location appears unsafe
  • A Specialist cannot gain safe entry

B. Safe Environment Requirements

Members agree to maintain a reasonably safe environment, including:

  • Securing pets if necessary
  • Removing hazards from the workspace
  • Providing adequate lighting
  • Ensuring adult supervision for vulnerable individuals

If a Specialist feels unsafe at any time, they may end the appointment.

C. Specialist Identification

Specialists may provide identification upon request and will confirm:

  • Their name
  • Their role
  • Your booking details

HITS discourages Specialists from entering homes where the environment appears unsafe.

3. Online Safety & Remote Support

Remote support sessions may involve screen sharing or remote desktop tools. To maintain safety:

  • Specialists will never ask for your full Social Security number.
  • Specialists will never ask for your full banking passwords.
  • Members should never grant remote access to individuals outside the HITS platform.
  • Sensitive financial portals (banking, investments, etc.) should be closed before your session begins.

If you see anything suspicious during a session, disconnect immediately and notify HITS.

4. Specialist Screening & Conduct Standards

HITS Specialists are independent professionals who must comply with HITS standards.

A. Screening and Verification

Where permitted by law, HITS may conduct:

  • Identity verification
  • Background checks (when applicable)
  • Skills and experience reviews
  • Professional screening interviews

We do not guarantee that a Specialist has passed a criminal background check in every state; some states and counties limit the type of information we can legally obtain.

B. Conduct Requirements

Specialists must:

  • Behave professionally and respectfully
  • Maintain confidentiality of Member information
  • Follow lawful and ethical practices
  • Avoid unsafe or inappropriate activities
  • Notify HITS of any safety or behavioral concerns

Violation of these standards may result in suspension or removal.

5. Data & Cybersecurity Standards

HITS uses industry-standard security measures to protect your data, including:

  • HTTPS encrypted connections
  • Secure authentication and credential hashing
  • PCI-compliant payment processing through Stripe
  • Limited access controls (only authorized personnel)
  • Routine system monitoring
  • Firewalls and intrusion detection systems
  • Secure handling of remote sessions

You are responsible for:

  • Protecting your device passwords
  • Not sharing sensitive personal information unnecessarily
  • Keeping all software (Windows, macOS, browsers) up to date
  • Alerting us to suspicious activity involving your account

6. Fraud Prevention & Scam Awareness

HITS actively monitors for fraudulent or malicious behavior.

For your protection:

  • Specialists will never request payment outside the platform
  • You should never accept off-platform service arrangements
  • You should never send money directly to a Specialist

If someone contacts you claiming to be from HITS and asks for money, codes, logins, or remote access, report it immediately to support@hitsapp.com.

7. AI Safety Practices

HITS may provide AI-powered tools for support guidance or automated answers.

AI is not a replacement for a trained Specialist or professional tech support.

You should not rely on AI for:

  • Safety-critical instructions
  • Legal advice
  • Medical information
  • Emergency troubleshooting (fire, flood, device overheating, smoke, etc.)

Any automated instruction should be validated with a live Specialist.

8. Reporting Safety Concerns

We take all safety concerns seriously.

Please report:

  • Unsafe or threatening behavior
  • Suspicious communications
  • Fraud attempts
  • Harassment
  • Privacy or data concerns
  • A Specialist acting unprofessionally
  • A Member behaving inappropriately toward a Specialist

Report directly to:

support@hitsapp.com

or call

(646) 758-6606

You may request that a manager or supervisor follow up.

9. Service Limitations

For safety and legal reasons, Specialists cannot assist with:

  • Illegal activities
  • Bypassing security or digital rights protections
  • Hacking or unauthorized access
  • Installing pirated software
  • Activities that violate manufacturer or carrier agreements
  • Climbing on roofs, attics, crawl spaces, or unstable structures
  • Physical repairs requiring professional certifications (e.g., electrical work)

The Specialist may decline or stop a service that violates safety guidelines.

10. Policy Updates

We may update this Safety & Security Policy periodically.

When we make material changes:

  • We will update the "Last Updated" date, and
  • Provide additional notice if required by law.

Your continued use of the Services after changes become effective means you accept the updated policy.

11. Contact Information

If you have questions or need assistance regarding safety:

HITS – Hire I.T. Specialist, Inc.

Email: support@hitsapp.com

Phone: (646) 758-6606

Mailing Address: (Add your NC business mailing address here once finalized)